tom

056 – Retention Revisited: A Positive Retention Experience

What one company did to shift my perspective on terminating my relationship with them… If a customer is going to leave due to a bad experience, here’s how you can help them leave on a positive note.

Read More

054 – The Importance of Non-Attachment to Manifestation

Holding onto something is a great way not to get it.  Here’s how non-attachment can apply to growing your business.

Read More

053 – The Single Most Important Thing I Did to Run a Webinar That Generated 5-Figures in Sales

Recently, I ran a webinar that generated five-figures in sales. This episode describes the single most important thing I did differently to turn this into a very profitable webinar.

Read More

052 – One Simple Way to Set Yourself Apart in a Positive Way

In this episode, I share an experience where a company had a chance to “wow” me – and the experience of the customer (me). I also explain how another company used this “door” that opened to their benefit and wowed their customer in the process. You don’t “have” to do this, but then again you…

Read More

051 – A Customer Service Experience with Meal Prep Companies

In this episode, I discuss the customer service of several meal prep companies from my perspective as a customer with the intention of giving you insight into how to set yourself apart in a positive way with customers regardless of your industry.

Read More

050 – Being an Entrepreneur During a Pandemic

How should an entrepreneur be during a pandemic? In this episode I discuss several things to consider in finding the harmony between doing things that are socially acceptable and still growing your business.

Read More

049 – Intro to 3D Mail with Travis Lee

02:00 – Why Direct Mail can be MORE profitable in a digital age06:00 – What is 3D Mail, Lumpy Mail10:30 – How even something sent in the mail works WITH the Internet, not instead of it16:30 – What most people who start a business fail to consider (and skipping this can cause many problems!)22:00 –…

Read More

048 – Interview with Leslie Nafus

03:00 – The biggest mistake entrepreneurs make when starting a business, and what to do instead03:30 – Why having an “idea” is not a business05:00 – The first thing you should do when starting a business (hint: it’s not marketing!)06:30 – Anytime a client asks me to sell something, here’s the first question I askā€¦11:00…

Read More

047 – 4 Requisites for Change: Requisite #4: Focus

In this 4-part series we discuss the 4 requisites for creating change. This episode discusses Requisite #4: Focus, including how to identify the best way to maintain your focus, the importance of your evaluations of what goes on around you, and how focus connects to the other requisites.

Read More