What one company did to shift my perspective on terminating my relationship with them… If a customer is going to leave due to a bad experience, here’s how you can help them leave on a positive note.
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You might not believe what this company did after they asked for my phone number…
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Holding onto something is a great way not to get it. Here’s how non-attachment can apply to growing your business.
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Recently, I ran a webinar that generated five-figures in sales. This episode describes the single most important thing I did differently to turn this into a very profitable webinar.
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In this episode, I share an experience where a company had a chance to “wow” me – and the experience of the customer (me). I also explain how another company used this “door” that opened to their benefit and wowed their customer in the process. You don’t “have” to do this, but then again you…
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In this episode, I discuss the customer service of several meal prep companies from my perspective as a customer with the intention of giving you insight into how to set yourself apart in a positive way with customers regardless of your industry.
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How should an entrepreneur be during a pandemic? In this episode I discuss several things to consider in finding the harmony between doing things that are socially acceptable and still growing your business.
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02:00 – Why Direct Mail can be MORE profitable in a digital age06:00 – What is 3D Mail, Lumpy Mail10:30 – How even something sent in the mail works WITH the Internet, not instead of it16:30 – What most people who start a business fail to consider (and skipping this can cause many problems!)22:00 –…
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03:00 – The biggest mistake entrepreneurs make when starting a business, and what to do instead03:30 – Why having an “idea” is not a business05:00 – The first thing you should do when starting a business (hint: it’s not marketing!)06:30 – Anytime a client asks me to sell something, here’s the first question I ask…11:00…
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In this 4-part series we discuss the 4 requisites for creating change. This episode discusses Requisite #4: Focus, including how to identify the best way to maintain your focus, the importance of your evaluations of what goes on around you, and how focus connects to the other requisites.
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